CANCELLATION AND REFUND POLICY
Pass Books and Single Session Passes
An Adult Advanced Structured Training pass book entitles the holder to attend the number of sessions indicated in the electronic passbook; full month, semester or entire season. A single session Adult Advanced Structured Training pass entitles the holder to attend a single session.
If a participant registers for a session and cancels out of that session before 24 hours prior the start of that session, the pass for that session will go back on the participant’s account and may be used for a future session prior the end of the season. If a participant registers for a session and cancels out of that session inside of 24 hours prior to the start of that session, or if the participant is a no-show for that session, the pass for that session will be considered used. In all cases, all Adult Advanced Structured Training passes of every kind expire at the end of June each year. The 2020/2021 season runs from September, 2020 to June, 2021.
In addition to the policies set out above, NCIM will provide a full refund if a customer requests a refund within 24 hours of their purchase, provided that the program or session or race requested to be refunded does not commence within 24 hours of their original purchase.
NCIM reserves the right to issue refunds in other rare and exceptional cases. Injury, loss/change of employment, or a move away from town such that the participant cannot make it to their purchased program or race(s) will NOT be considered a rare and exceptional case, and NO REFUND beyond that provided for in the policies set out above will be given in these circumstances.