CANCELLATION AND REFUND POLICY
Except for sessions purchased on a per session basis, as set out below, cancellation of a Youth High Performance Pathway program prior to 7 days before the start of the program is eligible for a full refund. Cancellation of a Youth High Performance Pathway program within the 7 day period immediately prior to the start of the program will receive an NCIM credit on the participant’s account that must be used prior to June 30, 2019, after which it will expire and no refund or further credit will be issued. No refund or credit will be issued for a Youth High Performance Pathway program after the start of the first class. No refund or credit will be given for any missed sessions of a Youth High Performance Pathway program.
In addition to the policies set out above, NCIM will provide a full refund if a customer requests a refund within 24 hours of their purchase, provided that the program or session or race requested to be refunded does not commence within 24 hours of their original purchase.
NCIM reserves the right to issue refunds in other rare and exceptional cases. Injury, loss/change of employment, or a move away from town such that the participant cannot make it to their purchased program or race(s) will NOT be considered a rare and exceptional case, and NO REFUND beyond that provided for in the policies set out above will be given in these circumstances.
Individual Session Passes for Certain Youth High Performance Pathway Programs
Certain shoulder month Youth High Performance Pathway programs (September 2018, April 2019, May 2019) are sold on both a program basis and an individual session basis. For sessions purchased at the individual session rates, the following refund and cancellation policy applies.
If a participant purchases a session at a single session rate and cancels out of that session prior to 24 hours before the start of that session, the pass will go back on the participant’s account and may be used for a future session within the particular High Performance Pathway program for which it was purchased. It cannot be used for a session of any other Youth High Performance Pathway program. If a participant cancels out of that session inside of 24 hours prior to the start of that session, or if the participant is a no-show for that session, the pass will be considered used. In all cases, all individual session passes expire at the end of the particular Youth High Performance Program for which they were purchased and no refund or credit will be issued for any expired session passes.
For the 2018/2019 season, the following Youth High Performance Pathway Programs are being offered: Sept 2018, Fall (Oct-Dec 2018, not eligible for single session passes), Winter (Jan-Mar 2019, not eligible for single session passes), Apr 2019, and May 2019.